Privacy Policy

The following Privacy Policy (hereinafter the “Policy”) governs the manner in which Virtuzone PJSC, and its bodies corporate and affiliates (collectively known as “Virtuzone”) collect, use, maintain and disclose personal information and explains how you can access your own personal information.

This Policy applicable to personal information and aggregated information, we collect on this Virtuzone website https://www.vz.ae/ (hereinafter the “Website”), which must be read in conjunction with the Website’s Terms of Use.

Where this Policy refers to "we", "us" and "our" we mean Virtuzone, and where this Policy refers to "you" and "your" we mean the user of the Website.

You undertake, including but not limited to, that viewing, using the Website, obtaining any goods or services from us you shall be deemed to agree to this Policy. Should you fail to comply to this Policy, then you must refrain using or accessing the Website.

1. Information Collection and Usage

While using our Website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Therefore, we may gather two types of information about you:

(a) Personal information

Personal information including but not limited to, your name, address, phone number, email address, date of birth, and payment information, which may be collected from you when you voluntarily provide the same through the following, by the following methods, including but not limited to:

I.          registering and creating a membership account;

II.         participating in surveys and other promotions available on the Website;

III.        communicating with us through the Contact Us information provided on our Website or through the Customer Service Live Chat or via telephone;

IV.        interaction with us on our social media platforms (such as Facebook, Instagram, Twitter, LinkedIn) or Website;

V.         other sources such as third parties where it is reasonably necessary for our normal business practices to do so; and

(b) Aggregate information

Aggregate information is generated by Virtuzone’s systems, which is not directly related to you personally. Whenever you interact with Virtuzone Products and/or Services, we automatically receive and record information and data on our server logs from your browser or device, which may include your IP address, device identification “cookie” information (please see below under “Cookies and Tracking”), the type of browser and/or device you’re using to access our Services, and the page or feature you requested. Virtuzone uses this data to improve our Products and/or Services – for example, we learn how to best design the Website for visitors and understand what Products and/or Services you may prefer, and we can use that knowledge to improve user experience for our customers.

Failure to provide necessary personal information when requested may result in certain services not being available to you. Virtuzone may collect additional information from you in relation to promotions, and also any information you provide when corresponding with Virtuzone such as through Customer Service Live Chat, and participation in surveys.

2. Disclosure of Information

Virtuzone may disclose Personal Information about you provided you have granted authority for the following:

I.          to disclose with our affiliates worldwide, licensees and joint venture partners for the purposes described in this Privacy Policy;

II.         any information that it gathers about you to third parties for the purposes of providing you with services that you request;

III.        aggregate tracking information and other information that does not personally identify you to third parties;

IV.        your personal information to third parties, when Virtuzone believes in good faith that it is required to do so by law or legal process; or

V.         your authorized personal information to third parties which shall be obtained at the time of collecting the information from you.

3. Use of Information

Virtuzone shall use the personal information it collects:

I.          to verify your identity and assist you if you forget your password or login details for any of Virtuzone’s registration services;

II.         to assist in providing the services requested by you;

III.        to provide further information to you about other websites and services which Virtuzone considers may be of interest to you;

III.        for future marketing, promotional and publicity purposes, including to carry out direct marketing, market research and surveys;

IV.        for internal purposes, development and administration of our sites, data analytics, and compliance with our legal obligations, policies and procedures;

V.         for ensuring that you are shown the information that is most relevant to you and your interests;

VI.        to prevent and detect any misuse of, or fraudulent activities; and for any other use that you authorize.

4. Cookies and Tracking

This Website uses a “Cookies and Tracking” file that is transferred to your computer’s hard drive, which can identify details of your IP address, operating system (e.g. Microsoft Windows, Mac O/S, Linux), browser (e.g. Internet Explorer, Safari, Firefox, plus the version of the Browser), locale (to determine which country you are accessing the Website from), and other user information (e.g. your username).

Virtuzone may use the information generated by cookies to:

I.          track traffic patterns to and from the Website;

II.         ensure any advertising is being shown to the most appropriate person; and enable you to enter the Website and use certain services and to visit registered user only areas of the Website.

Should you wish to refuse to accept cookies, you may choose to disable it in your browser and/or delete cookies from your hard drive. It is not a necessity to have cookies turned on to use the Website however, you may require cookies to log on to the Website and to access personalized or secure content on the Website. Some web pages may not function properly should the cookies are disabled.

Virtuzone’s use of Google Analytics is in compliance with Google’s Terms of Service and this Privacy Policy. The information generated by Google Analytics, including user’s IP address, shall be transmitted to and stored by Google on servers in the United States. Information collected through Google Analytics does not include and is not linked to any personal information. Google shall not share the collected information with other Google products and tools. Information collected permits evaluation of the use of this Website, analysis of user behavior, and improvement of user’s experience with the Website. To obtain more information about how to opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.

5. Content Providers, Advertisers and Partners

This Privacy Policy shall not applicable to other third-party websites to which we may link, or to other companies or persons who may be listed as third-party contacts or suppliers on this Website. Virtuzone is not responsible for the data collection practices, privacy policies or the contents of other websites other than this Website, including any other websites that are accessible via a link from this Website. You should contact the operators of that particular website(s) directly should you wish to enquire about their privacy practices and policies before providing your personal information to any third party.

6. Opting In and Out

Should Virtuzone’s intended collection, use or disclosure of your personal information is outside the collection, use or disclosure set out in this Privacy Policy, Virtuzone shall provide you the option to:

I.          opt out and neither receive certain services nor participate in certain interactive areas; or

II.         opt in to agree to be contacted by Virtuzone in relation to certain matters such as notification of new features to the Websites, beta testing or promotional activities.

7. Protecting your Personal Information

The security of your personal information is important to Virtuzone. We recognize industry standards and practice appropriate administrative, technical and physical security safeguards to protect the personal information you provide on this Website against accidental, unlawful or unauthorized destruction, loss, alteration, access, unauthorized disclosure or use and other unlawful forms of processing. In order to protect your personal information, we use several security techniques including secure servers. All your personal information, including your credit card details, is encrypted before leaving your browser, using industrial-strength TLS 1.2, ECDHE_RSA with X25519, and AES_128_GCM.

Virtuzone use VeriSign’s online payment gateway to provide secure authorization of credit card transactions over the internet. VeriSign, Inc. is a leading provider of digital trust services that enable internet users to more safely engage in e-commerce. VeriSign handles your complete credit card transaction with your bank and informs Virtuzone in regards to the authorized transaction. We do not log your credit card details on Virtuzone’s servers or anywhere else on the internet.

Virtuzone shall keep these measures under review and enhance them from time to time as necessary. It is important for you to protect against unauthorized access to your login information, including your password. No method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore, Virtuzone shall not guarantee the absolute security of your personal information and shall not be held liable.

8. Disclosure of Information Overseas

We may require to transfer your collected personal information to countries other than the country in which you originally provided the information. These countries may not have the same data protection laws as the country in which you provided the information. When we transfer your information to other countries, Virtuzone shall protect that information as described in this Privacy Notice. We may also disclose your personal information as required or permitted by law to law enforcement agencies, regulatory authorities and governments for security and customs purposes.

9. Holding, Correcting and Updating Information

Your information shall be collected and managed for the purposes stated in this Privacy Policy. Virtuzone may allow other third parties to have access to your information, but only for the purposes set out in this Privacy Policy. Virtuzone shall take measures necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.

We offer you the ability to correct or change the information collected at any time and as often as necessary, with the exception of certain data fields which are restricted data fields and shall be marked as such on your account – for example, your country of residence. Where you wish to amend a restricted data field or if you have any questions about how Virtuzone services work or regarding this Privacy Policy, please contact Virtuzone Customer Service Live Chat team.

10. Amendments

Virtuzone reserves the right to change this Privacy Policy at any time and without providing you notice of such changes. You undertake that your continued use of the Website constitutes your acceptance of the modified Privacy Policy, and you agree that all previous versions of the Privacy Policy are superseded by the modified version.

11. Acceptance

By using Virtuzone’s website, you signify your acceptance to this Policy.

12. How to Contact Us

If you have any questions or comments regarding our privacy practices, you may opt to contact us via https://www.vz.ae/contactus