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ICA Smart Services in The UAE – Complete Guide (2022)

Apr 28, 2022 | Legal

85% of the residents of Dubai are expatriates, many of which are here for business purposes. An easy system for government document registration is essential for the large number of travelling professionals.

ICA Smart Services is a free online system that allows you to register your arrival and departure information, while applying for your Residential Visa in Dubai.

As a result, this streamlined process saves time for travelling entrepreneurs in the UAE, eliminating the need for a physical stamp from passport control.

Whether you’re starting a new business, or undergoing a transfer to Dubai, this online service can help make the transition smooth and successful.

What is ICA Smart Services?

ICA Smart Services facilitates the entry and exit of businesspersons in Dubai. The system allows you to keep track of your arrival and departure information online from anywhere in the world.

By simply submitting your information online with UAE Immigration, you no longer need to apply in person. This means you can acquire your Visa faster. The ICA Smart Services system compiles all the necessary information and keeps it in one centralised location.

You can file your entry in advance and track the status of your application online, saving time and effort for experienced or first-time Dubai travellers. If you’re already in Dubai and want to register, you can visit the respective ICA offices.

Who Can Register for ICA Smart Services?

This innovative system is available for businesspersons entering and exiting Dubai, Abu Dhabi and anywhere else in the UAE.

You can only register if you intend to stay for more than three (3) months. Registration is open to residents, employees, business owners, or a representative in Dubai.

Meetings don’t require entry into the country. You can list meetings online and request entry using your tracking number.

Applying for ICA Smart Services

How to Register for ICA Smart Services

The process for registering for ICA Smart Services is similar to applying for a Visa. You’ll have to provide the same information. Conveniently, you can submit your information before your arrival in the UAE.

You can register at the airport by entering your Smart Number and nationality at the Smart Services counter. You can also register by calling 800 9090.

An application form must include your work history and personal information. You’ll need to submit copies of your passport, UAE residence Visa, and Emirates ID.

You can also download the Smart Services Mobile App, from their website.

Registration Fee

The registration fee for this service is AED150, which is processed after your arrival in the Abu Dhabi or Dubai. You can make this payment online or at the ICA office.

If you plan to stay in Dubai for less than seven (7) days, you don’t have to worry about registration. For a stay longer than seven days, you must register as soon as you arrive in the UAE.

Tracking Your Application

You can track the progress of your application by logging onto your online user account. You can track up to five Visa applications. As soon as you arrive in the UAE, you should receive an email with your tracking number. You should also receive it upon approval of your Visa.

The email will contain your registration number and a link to your online tracking account. Remember that the email arrives sometime after your arrival in the UAE. Conveniently, you can track your application right from your mobile phone, with the ICA mobile application.

A business meeting in Dubai

How to Use ICA Smart Services

After receiving your tracking number, you can start making appointments with the immigration and labour authorities. You can directly schedule appointments by selecting the date and time you want to visit the office.

You can also request an appointment to meet with an officer at the Dubai Land Department. The officer will give you an appointment confirmation, which you can use to change your Visa and residence entry process. You can also use this confirmation printout to apply for a UAE residence visa.

The Dubai Land Department will give you a service fee and a payment receipt. If you don’t meet the Visa or residence entry deadlines, you might have to pay additional fees. The UAE could also prevent you from entering the country, or you may be deported.

Aside from tracking your application online, you can also call the ICA hotline to obtain any relevant updates. Up to two (2) changes to your application is permitted. If you require any more changes to your application, further fees and charges will apply.

Before You Arrive in Dubai

Due to the new rules and regulations for a UAE residence Visa, you might have to use ICA Smart Services. If you’re travelling to Dubai, Abu Dhabi and the UAE for business or as a tourist, you can still use ICA Smart Services to start your temporary residency.

Before you arrive in the UAE, you must schedule an appointment with the ICA service centre. Log onto your account and click ‘Scheduling for an Appointment”. You’ll see an appointment schedule window and can choose a convenient date to book.

Click “Schedule” to schedule an appointment and “Cancel” to cancel your appointment. You can also click “Back” to go back to the previous window.

If you’re unable to schedule an appointment, you can visit the Smart Services website and click Contact Us. You can also call ICA Smart Services directly from your UAE number by calling 800 9090 or from outside the UAE by calling +971 4 227 7000.

Dubai entrepreneur signing Visa application form

What are the Benefits of ICA Smart Services?

There are several benefits to using ICA Smart Services, including:

  • Check your application online from the comfort of your home
  • Check your application status from any web-enabled device such as your mobile, tablet or laptop
  • Make changes to your application online
  • If your appointment for residence entry is cancelled, you can make an appointment again online
  • Check up to five applications from the same computer
  • Schedule an appointment to enter the country online
  • Log in with your Smart Number to check the status of your application
  • View the tourist and business visa services online
  • File an appeal online
  • Request a refund online

How to Check Your Entry Status

You can check your entry status a number of ways:

  • Online prior to your arrival
  • By calling the call centre
  • At the Smart Services airport counter

If you’re entering the country for business, you can check the entry status of all your employees. You can check the status of up to five passengers per visit. If you have booked a hotel through ICA Smart Services and already have an invitation letter, you don’t have to recheck the status of your entry.

Upon your arrival in Dubai Airport, the Dubai Airport Customs Department conducts the entry process with you. When you enter Dubai using ICA Smart Services, you visit the Smart Services counter before Customs. You will give your passport to the Smart Services staff, who will check the status of your entry.

How to Apply for a Visa Extension

You can extend your Visa at the Smart Services counter at the airport or through the Smart Services call centre. You can apply for an extension of stay in the UAE even if you don’t have a credit card or an internet connection. If you enter the country through Dubai Airport, you can extend your visa at the Dubai Airport Customs Department.

How to Apply for a Change of Status

If you are an existing ICA Smart Services user, you can apply to change your status using the Smart Services system. If you’re not yet an ICA Smart Services user, you need to call the Smart Services call centre or go online to create an account.

How to Apply for an Exit Permit

You can request your exit permit when you are at the Smart Services counter. You will need to show your passport, the Visa of your dependent and your residence card. Your exit permit will be extended, and you’ll receive a new entry card.

How to Renew or Cancel Your Visa

If your Visa is expiring soon, you can renew it online. You can log in to your ICA Smart Services account and restore your visa online. Log into your ICA Smart Services account online and use your passport, Visa and residence card to complete this process.

To cancel your Visa, simply login to your ICA Smart Services account and follow the steps to cancel your Visa.

We Make Your Transition to Dubai Easier

In summary, if you’re planning a move to Dubai for business, we’re here to help make the transition easier. We can help you find the best area to start your business, help you apply for Visas, and assist with all the required paperwork.

Because you’ll be set up for success from day one, your business will be off to a great start. Contact us today for a free consultation with one of our company formation specialists to learn more about ICA Smart Services and establishing your business.

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UAE laws and regulations as well as pricing related to company formation are subject to change without notice. While we produce our content on the basis of thorough research, laws and regulations might have changed since this content was published. Furthermore, responsibility for any information in external links lies solely with the operator of the third party website.